Order Process:

Place order via web site
Specify what styles, rolls and lengths - standard rolls are 50 and 100 feet.
Accessories - see our accessories section for seaming materials and other items.
Delivery options - address (business or residential) or choose to pick-up yourself at the freight terminal

We confirm order, add cut fee if applicable along with potential taxes and freight charges.

(Cut fees occur when a the length of a roll is not ordered 50 or 100 feet which are standard roll sizes.  This is not a profit center for anyone, we are recouping some of our costs.  To prepare an odd size roll for shipment, it must be unpacked, unrolled, measured, inspected, rolled back up, a special core tubing inserted for durability during shipment and then re-packaged.  Standard rolls are 50 and 100 feet and are packaged for shipment at the end of the manufacturing process.  This allows for the standard roll to be touched only once from the backing machine to the truck, not costing the labor and materials required to break it down and re-package.  Once again the cut fee serves to collect a portion of the expense of preparing a non-standard roll for shipment.)

We Email your order to you with an invoice link
We process all payments through AcceptPay which is a service of American Express.  We use their web site and rely on the security of a company that knows how to do their business best.

Payment Types
All Major Credit Cards
Electronic Check (ACH)

Customer makes payment online with electronic check or credit card.  You will receive an invoice with a "Pay invoice Now" link. 

This will take you to the log in page for AcceptPay by American Express.  AcceptPay will process all major credit cards and will take an electronic check (ACH).

Choose to pay once as a guest or set up an account for fast transactions in the future.

We confirm payment and email Bill of Lading- BOL for the shipment. (BOL may take 24 hours if longer we will inform you.)

Why don’t you process orders automatically?
We see this relationship as a partnership.  Each order is reviewed to ensure the best possible price on product and shipping.  Most orders will happen quickly and seamlessly, but sometimes we have questions or another option for you.  9 times out of 10 you won’t hear from us, but if we feel we can help or have an issue it can get resolved before an invoice is created or any payment is processed.

We only have products on our web site that are readily available.  If you show and explain a certain product to a customer, we realize that is the product you need to  install.  During busy times, the exact grass you order may be delayed or unavailable for a day or two.  We want you to know exactly where you stand and what options we have available for you, therefore we review all orders before emailing you a payment link.

Do you take phone orders?
Normally we do not accept phone orders.  We need electronic records of what products you request so what you order is what we send to you.  In the rare case we need to contact you about an order, we may make changes to the invoice before it gets emailed.  You always have the opportunity to review your order before you submit your payment through the AcceptPay system.

Creases upon delivery
During shipping, creases of the backing of turf can occur.  This is less of a problem with fabric backed turf than urethane, but it still occurs.  Creases on a roll of turf are not a reason for returns or denials of delivery.  Crease issues can be resolved during installation and over time all creases will go away.  We have installed artificial turf in Europe, the Caribbean and all across the U.S.  Our experience is that creases in turf will happen and this issue can be resolved in the field during installation.

Order Cancellation and Returns
Shipping artificial turf with freight companies is expensive and restocking product is also expensive.

Once orders are placed, payment has been received and turf has been shipped, all sales are final. If some extreme circumstance arises and you need to return products, the restocking fee is 25% plus the freight costs.  We would set up return freight and credit your account the difference in your order and the 25% restocking fee and the return freight costs.  This is all very expensive and 100% satisfaction is our goal. When dealing with freight companies and numerous other factors as it pertains to installing artificial turf issues occur beyond our control and your control.  As your partner in the artificial turf business, we do all we can before shipment to ensure your order will be delivered on time and in tact.  Since the late 1990's we have worked in many places with all types of installations and understand what is needed from a turf partner and supplier.  We do all we can to help with your orders, your project and your business.

International Orders

Orders for delivery outside of the USA will need to set up your own forwarding and freight.  We do not set this up for you and do not accept the burden of delivery of turf.  You will need to contact a forwarding company directly and contract with them.  We provide digital photos, copies of ID's and Signatures from the freight company that makes the pickup.  This also protects you the customer because you are dealing directly with the forwarding and freight company and not relying on us the 3rd party.